1. 下单后多久发货？
订单确认后，我们通常会在 1–3 个工作日内安排发货。遇到上新或活动期间，处理时间可能稍长一些，具体以订单页面的状态为准。
2. 物流信息在哪里查看？
发货后，你可以在「我的账户 → 订单」中查看物流单号和配送状态。如果长时间没有更新，欢迎通过网站上的联系方式与我们联系。
3. 支持哪些付款方式？
目前支持常见的在线支付方式，具体以结算页面显示的选项为准。如果结算时遇到问题，请先确认网络和浏览器设置，或直接联系我们。
4. 收到商品后不满意，可以退换吗？
在符合退换条件的情况下，我们支持退换货。请先通过联系方式与我们取得联系，说明订单号和具体情况，我们会告知后续步骤。未经沟通直接寄回的商品，可能无法及时处理。
5. 商品图片和实物会有色差吗？
我们会尽量使用接近实物的图片，但不同屏幕的显示效果可能存在差异，轻微色差属于正常情况。如果实物与描述存在明显不符，请及时联系我们。
6. 网站刚上线，商品好像还不全？
是的，GiantRich 是一家新开的商城，商品正在陆续上架，页面和分类也在持续完善中。如果你有想找的商品，欢迎告诉我们，我们会参考大家的反馈逐步补充。
7. 如何联系你们？
可以通过网站上的联系方式（邮箱或联系页面）与我们取得联系。我们会尽量在 1–2 个工作日内回复。如果暂时没有收到回复，可能是消息较多，请稍等或再次发送。
FAQ
1. How soon will my order be shipped?
Orders are usually processed within 1–3 business days after confirmation. During new arrivals or promotions, it may take a little longer. Please refer to the status shown on your order page.
2. Where can I track my shipment?
After your order is shipped, you can find the tracking number and delivery status under “My Account → Orders.” If there has been no update for a long time, feel free to contact us through the details on the site.
3. What payment methods are supported?
We support common online payment methods. The available options will be shown at checkout. If you run into any issue during checkout, please check your network and browser settings first, or contact us directly.
4. Can I return or exchange an item if I’m not satisfied?
Returns and exchanges are supported when the conditions are met. Please contact us first with your order number and details, and we will explain the next steps. Items sent back without prior communication may not be processed in time.
5. Will the product look different from the photos?
We try to use images that are close to the actual product, but display differences between screens may cause slight color variations, which is normal. If the item is clearly different from the description, please contact us promptly.
6. The store is new — why aren’t there many products yet?
That’s right. GiantRich is a newly opened store. Products are being added gradually, and the pages and categories are still being improved. If there is something you are looking for, let us know — we will take your feedback into account as we expand.
7. How can I contact you?
You can reach us through the contact details on the site (email or contact page). We aim to reply within 1–2 business days. If you don’t hear back right away, it may be due to a high volume of messages — please wait a bit or send your message again.